At Luxe Decor, we strive to ensure that you are completely satisfied with your purchase. If you need to cancel an order or initiate a return, please review our policy below:
1. Order Cancellation
- Before Shipment: You may cancel your order within 24 hours of purchase by contacting our customer service team at [insert contact email/phone].
- After Shipment: If your order has already been shipped, you can return it after delivery. Please refer to our return policy below.
2. Return Policy
We accept returns under the following conditions:
- Eligibility: Items must be returned within 3 days of receipt, unused, and in original packaging.
- Non-Returnable Items: Customized products, gift cards, and clearance items are not eligible for returns.
- Return Process:
- Contact our support team at support@luxedecors.in to initiate a return.
- Pack the item securely and include the original receipt or proof of purchase.
- Ship the item to the return address provided by our team.
3. Refunds
Once we receive and inspect the returned item, we will process your refund:
- Refund Method: Refunds will be issued to the original payment method within 7-10 business days.
- Shipping Costs: Shipping costs are non-refundable. If the return is due to our error or a defective product, we will cover the return shipping charges.
4. Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the same product.
5. Contact Us
For assistance with cancellations, returns, or exchanges, please contact us:
- Email: support@luxedecors.in
Your satisfaction is our priority, and we are here to help you with any concerns regarding your purchase.